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Hydraulic / Mechanical Technical Support Desk


Hydrolec Inc is looking for a hard-working, flexible, and talented individual to provide basic to mid-level Hydraulic / Mechanical technical support for our company’s customers. This position requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. This individual must be a Customer Service oriented who can provide patient and efficient assistance pertaining to electrical and hydraulic trouble shooting.

This position requires availability for an 8-hour shift daily, between 7:30 AM to 4:00 PM Monday through Friday.

This position offers the potential for substantial professional growth in terms of skills and technical knowledge in manufacturing industrial hydraulics and electronics. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. These may change at any time with or without notice.

Technical Skills Required:

  • Significant work experience in basic Hydraulic / Mechanical Technical support processes

  • Demonstrated ability to function in a non-scripted technical support environment

  • Working knowledge of electronics, pumps, motors, and hydraulics

  • Experience in a helpdesk environment

  • Experience in maintaining & repairing machinery equipment

  • Experience in manufacturing processes

  • Ability to focus and follow-through to the resolution of issues

  • Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues as well as prepare accurate, clear, and timely reporting

  • Thorough knowledge of troubleshooting remote issues

  • Able to recommend solutions to customers

  • Able to read and interpret wire diagram and blue prints from engineered drawings

Professional Skills Required:

  • Excellent customer service skills

  • Excellent time and task management skills

  • Must have reliable transportation

  • Must have clear speaking voice and excellent phone communication skills

  • Thorough and clear documentation needed for each ticket created

  • Excellent interpersonal skills

  • Mature ability to deal with stressful situations coming from customers

  • Strong analytical and problem-solving skills

  • Ability to set expectations with customers, internal stakeholders and meet those expectations

  • Ability to operate independently to resolve technically complex issues to customer satisfaction

  • Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up & running


  • 401(K)

  • Health, Vision & Dental insurance

  • Paid time off



We are looking for a skilled Welder to cut and join metals and other materials at our facilities or construction sites. You will operate appropriate equipment to put together mechanical structures or parts with a great deal of precision. Your job is important as it provides the foundation for strong infrastructure. A welder must be competent in using potentially dangerous equipment following all safety precautions. The ideal candidate will also have a steady hand and great attention to detail. Knowledge of different kinds of metal and their properties is essential.ithout notice.


  • Read blueprints and drawings and take or read measurements to plan layout and procedures

  • Determine the appropriate welding equipment or method based on requirements

  • Set up components for welding according to specifications (e.g. cut material with powered saws to match measurements)

  • Operate angle grinders to prepare the parts that must be welded

  • Align components using calipers, rulers etc. and clamp pieces

  • Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead)

  • Repair machinery and other components by welding pieces and filling gaps

  • Test and inspect welded surfaces and structure to discover flaws

  • Maintain equipment in a condition that does not compromise safety


  • Proven experience as welder

  • Experience using a variety of welding equipment and procedures (TIG, MMA etc.)

  • Experience in using electrical or manual tools (saws, squares, calipers etc.)

  • Ability to read and interpret technical documents and drawings

  • Knowledge of relative safety standards and willingness to use protective clothing (face-shield, gloves etc.)

  • Deftness and attention to detail

  • Proficient in English

  • Successful completion of a relevant apprenticeship program is required

  • Professional Certification (e.g. an AWS welding certificate) will be a plus


  • 401(K)

  • Health, Vision & Dental insurance

  • Paid time off

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